Frequently Asked Questions – hockeyusashop.com

Welcome to the hockeyusashop.com FAQ section. We know that buying hockey equipment online comes with questions about product quality, fit, availability, and policies. Below we have answered the most common questions to help you shop with confidence. Please note that hockeyusashop.com offers products sourced from the same premium catalog as Hockey, ensuring you receive high-quality, authentic gear.

1. What products do you offer at hockeyusashop.com?

We offer a full range of ice hockey equipment and accessories, including hockey sticks (composite and wood), helmets with cages or visors, shoulder pads, elbow pads, gloves, pants, shin guards, skates, goalie equipment, training aids, bags, and off-ice apparel. All products available on our site come from the same trusted supply chain as Hockey, meaning you get professional-grade gear trusted by players at all levels.

2. Are the products on hockeyusashop.com authentic and new?

Yes, absolutely. Every item sold on hockeyusashop.com is 100% authentic, brand-new, and sourced directly from official manufacturers. We follow the same quality standards as Hockey. We never sell used, refurbished, or counterfeit merchandise. You can verify product authenticity through original packaging, serial numbers, and manufacturer warranties where applicable.

3. How do I find the right size for protective gear or skates?

Proper fit is critical for both performance and safety. On each product page, you will find a detailed size chart specific to that brand and product type. For example:

• Skates: We recommend going 1 to 1.5 sizes down from your regular shoe size.
• Helmets: Measure the circumference of your head about one inch above your eyebrows.
• Shoulder/Elbow/Shin pads: Measure the relevant body part and compare with our charts.
  We also provide video guides and written fitting tips. If you are between sizes, we generally recommend sizing up for protective gear and down for skates.

4. Do you carry senior, junior, and youth sizes?

Yes. Our inventory includes sizes for all age groups and skill levels:

• Youth (YTH) – For young beginners.
• Junior (JR) – For older children and lighter teens.
• Intermediate (INT) – A bridge size for smaller adults or larger teens.
• Senior (SR) – For adult players.
  We clearly label each product with its size category. If you are unsure, refer to the specific size chart or contact us through the form on our website.

5. What brands can I find on hockeyusashop.com?

We carry leading hockey brands such as Bauer, CCM, Warrior, True, Sherwood, STX, and more. The selection mirrors the premium range found at Hockey, so you can expect the same models, technologies, and performance features—from top-end pro stock sticks to recreational-level gear.

6. How often do you restock popular items?

We restock high-demand items weekly. Because we align our supply with the same sources as Hockey, we typically receive new shipments every 7–10 days. If an item shows “Out of Stock,” you can sign up for email notifications on the product page to know as soon as it returns.

7. Can I cancel or change my order after placing it?

Orders can be modified or canceled within 2 hours of placement, provided the order has not yet entered the packing stage. To request a change, please use the contact form on our website and include your order number and requested modification. After 2 hours or once the order is processed, changes may no longer be possible.

8. What is your return policy?

We want you to be completely satisfied with your purchase from hockeyusashop.com. Most unused, unaltered items in original packaging with all tags attached can be returned within 30 days of delivery. Customized or clearance items are final sale. Return instructions are provided in your order confirmation. Note that return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect—this is consistent with standard practices at major retailers like Hockey.

9. What if I receive a defective or wrong product?

If you receive a defective, damaged, or incorrect item, please contact us immediately through the website’s contact form. Include your order number, photos of the defect or wrong item, and a brief description. We will arrange a replacement or issue a full refund, including any return postage. Our defect inspection process follows the same guidelines as Hockey.

10. Do you ship outside the United States?

Currently, hockeyusashop.com only ships to addresses within the United States, including PO boxes and APO/FPO addresses. We do not offer international shipping at this time. For customers in Canada or other countries, we recommend checking with local retailers or the main Hockey website.

11. How can I track my order?

Once your order ships, you will receive an automated email with a tracking number and a direct link to the carrier’s tracking page. You can also log into your account on hockeyusashop.com and view your order history for real-time tracking updates.

12. Do you offer discounts for teams or bulk purchases?

Yes. We offer team pricing and bulk order discounts for schools, clubs, and organized leagues. For a team quote, please use the “Team Sales” form on our website and provide the item names, quantities, and your organization details. Our team sales department will respond within 2 business days with a custom quote.

13. Are your prices competitive with other online hockey stores?

Absolutely. Because we share the same product sources as Hockey, our base prices are consistently competitive. We also run seasonal promotions, clearance events, and bundle deals that you won’t always find elsewhere. We recommend signing up for our newsletter (via the website footer) to receive exclusive discount codes.

14. Can I find replacement parts like helmet screws or blade tape?

Yes. We carry a full selection of small parts and accessories including helmet hardware, skate lace, blade tape, stick wax, gel pads, sock tape, and more. These items are listed under the “Accessories” and “Parts” categories on our site.

15. How do I know if a product is right for my playing level?

Every product page includes a “Skill Level” tag (Beginner, Intermediate, Advanced, Pro). Additionally, we provide comparison guides and customer reviews. If you are still unsure, you can chat with our support team via the website’s live chat feature during business hours. Our team has in-depth knowledge of the same product lines carried by Hockey.

16. Is my personal information secure on hockeyusashop.com?

Yes. We use industry-standard SSL encryption for all transactions and never store full payment details on our servers. Your privacy and security are treated with the same seriousness as at any major retailer, including Hockey.

17. Do you price-match with other websites?

We do not currently offer a blanket price-match guarantee, but we regularly review competitor pricing to ensure our prices remain fair. If you find a significantly lower price on an identical product from an authorized US dealer, please let us know through our contact form, and we will review the request on a case-by-case basis.

18. Can I suggest a product you don’t currently carry?

Absolutely. Customer feedback helps us grow. If there is a specific item from the Hockey catalog that you would like to see on hockeyusashop.com, please submit a product request through our “Suggest a Product” form. We review all requests and frequently add top-voted items to our inventory.

19. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and digital wallets such as Apple Pay and Google Pay. All payments are processed through secure, PCI-compliant gateways.

20. How can I contact a real person at hockeyusashop.com if my question isn’t answered here?

We are a real team of hockey players and customer service professionals. You can reach us by using the contact form on our website or the live chat feature. Please do not look for a physical address or phone number as we operate exclusively online to keep costs low—just like many modern retailers. We typically respond to all inquiries within 24 hours, excluding weekends and holidays.