Return Policy – hockeyusashop.com

At hockeyusashop.com, your satisfaction with your hockey equipment is our top priority. We understand that sometimes a product may not fit as expected, or you might change your mind after placing an order. That is why we have established a clear, fair, and easy-to-follow return policy. All products sold on hockeyusashop.com are sourced from the same premium catalog as Hockey, so you can return items with the same confidence you would have when buying from any major hockey retailer.

This Return Policy applies to all purchases made through hockeyusashop.com. Please read it carefully before initiating a return. By making a purchase on our website, you agree to the terms described below.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The return request must be initiated within 30 days of the delivery date.
  • The product must be unused, unaltered, and in the same condition that you received it.
  • All original packaging, tags, labels, and accessories must be intact and included.
  • The product must not be marked as a final sale or non-returnable at the time of purchase.

Products that do not meet these criteria may be denied a return or subject to a partial refund at our discretion.

Non-Returnable Items

Certain categories of products cannot be returned due to hygiene, safety, or customization reasons. These include:

  • Customized or personalized equipment (such as name‑printed jerseys, custom‑spec sticks, or team‑logo items)
  • Clearance or closeout items explicitly marked as final sale
  • Protective cups/jock straps (for sanitary reasons)
  • Mouthguards that have been removed from their sterile packaging
  • Opened stick of wax or tape rolls that show signs of use
  • Gift cards and digital downloads

If you are unsure whether an item is returnable, please check the product page before purchasing or contact us through the website’s contact form.

How to Initiate a Return

To start a return process on hockeyusashop.com, please follow these steps:

  1. Log into your account on hockeyusashop.com and go to the “Order History” section.
  2. Locate the order containing the item you wish to return.
  3. Click the “Request Return” button and follow the on‑screen instructions.
  4. Provide the reason for return and any relevant photos (for damaged or defective items).
  5. Once your request is reviewed and approved, you will receive a return authorization confirmation.

Please do not send any product back before receiving return authorization. Unauthorized returns may not be processed and could be returned to you at your own expense.

Condition of Returned Items

We take condition very seriously. When we receive your return, our quality assurance team will inspect the item to verify that it is unused, unwashed, and free of odors (including smoke, pet hair, or deodorant residue), stains, or signs of wear. Hockey equipment that has been mounted, sharpened, heat‑molded, or taped will be considered used and will not be accepted for return.

Any item returned with missing parts, damaged original packaging, or obvious use will either be rejected or subject to a restocking fee.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original method of payment (credit card, PayPal, etc.). Please allow the following timeframes after approval:

  • Credit card refunds: 5–10 business days to appear on your statement, depending on your bank.
  • PayPal or digital wallet refunds: 3–5 business days.

If your refund is approved but you do not see it after the expected timeframe, please first check with your financial institution before contacting us through the website.

Partial Refunds

Partial refunds may be granted in certain situations, including:

  • Items that are not in their original condition, are damaged, or have missing parts (not due to our error)
  • Returns initiated after 30 days but within 45 days of delivery (a partial refund of 50% of the product price may be offered at our discretion)

Exchanges

If you need a different size or a replacement for a defective product, we recommend processing a return for the original item and placing a new order for the desired item. This is the fastest way to get the correct gear. We do not offer direct exchanges because inventory levels change quickly. However, if the error was on our part (wrong item shipped), please contact us through our website’s contact form, and we will arrange a replacement without requiring you to place a new order.

Defective or Incorrect Items

We stand behind the quality of every product sold on hockeyusashop.com. If you receive a defective item (manufacturing flaw) or an item that does not match what you ordered, please contact us through our website’s contact form within 7 days of delivery. Provide your order number and clear photos showing the defect or the incorrect item.

Once verified, we will provide instructions for returning the product at no cost to you. After we receive the defective or incorrect item, we will ship a replacement promptly or issue a full refund, including any non‑returnable fees originally charged. This policy aligns with the quality standards you expect from Hockey.

Restocking Fees

Most returns are subject to a restocking fee of 15% of the product price. This fee helps cover the cost of inspecting, repackaging, and restocking the item. However, restocking fees are waived in the following cases:

  • The item arrived defective or damaged
  • The wrong item was shipped due to our error
  • The return is for an unopened, unused item requested within 7 days of delivery

The restocking fee will be deducted from your refund amount automatically.

Late or Missing Refunds

If you have not received your refund after the timeframes mentioned above, please follow these steps:

  1. Double‑check your bank or PayPal account activity.
  2. Contact your credit card company or financial institution, as there is often a processing delay before a refund is posted.
  3. If you have done both and still do not see the refund, please contact us through the website’s contact form with your order number and return tracking number.

Return Window Extensions for Holiday Purchases

For orders placed between November 15 and December 25, the return window is extended to 45 days from the delivery date to account for holiday gifting. All other terms of this Return Policy remain unchanged.

Final Sale Items

Any item purchased during a “Final Sale,” “Clearance,” “Closeout,” or “As‑Is” promotion cannot be returned or exchanged, even if unused. These items are clearly marked as final sale on the product page and at checkout. Please review your order carefully before completing the purchase of any final sale product.

Why Choose hockeyusashop.com for Your Hockey Gear?

We are committed to making returns as hassle‑free as possible while protecting the quality of our inventory. Because our products come from the same trusted catalog as Hockey, you can be confident that any return is handled with professionalism and fairness. While we do not list direct contact details here, our support team is always available through the contact form on hockeyusashop.com to answer any return‑related questions.

Thank you for shopping at hockeyusashop.com. We appreciate your business and look forward to equipping you for many seasons to come.